SHIPPING:
We don’t offer free shipping because we're a really small company (but with big ambitions) and don't have the "muscle" (yet) to get super, deep discounted shipping rates like the Big Guys!  However, we offer discounted “Flat Rate” shipping where possible to reduce your shipping costs. For those of you who are used to "free" shipping, we think this cartoon (which we have licensed from The New Yorker magazine) says it best about “free” shipping:
RETURNS:
Your satisfaction is the key to our success and the reason we're in business.  If you are dissatisfied with your purchase for any reason we offer a full money back guarantee and free shipping on returns.  Please return the Kit to us by USPS Priority Mail Flat Rate Box within 30 days of receipt and let us know what you didn't like about your purchase.  Send the package to:
On The Road Pet
1925 Century Park East, Suite 650
Los Angeles, CA 90067
Within five (5) business days of receiving your return we will issue a credit to your credit card with the full purchase price PLUS THE COST OF THE RETURN SHIPPING.  We appreciate and value the confidence you have placed in us.